Client Success and Creative Coordinator

Coordinator

Remote

February 25, 2026

Application ends: May 26, 2026

JOB DETAILS

REQUIREMENTS

Strong graphic design skills and experience producing ad creative for print and digital
A solid understanding of advertising fundamentals: headlines, offers, imagery, simplicity, calls to action, and what makes an ad actually generate response
The ability to work fast with templates, swapping logos, photos, offers, and copy to produce client-ready ads efficiently
A proactive mindset. You reach out to clients with ideas, not just wait for requests.
Comfort with, or strong willingness to learn, AI design tools and templated production systems
Strong interpersonal skills and the confidence to communicate directly with business owners about their marketing
An understanding that ad creative is a retention tool, not just a production task
The ability to build and maintain a tracking system for client creative health
Pride in producing high-volume, high-quality work consistently

RESPONSIBILITIES

Track, report on, and directly impact client retention metrics. Clients retained, clients at risk, creative engagement trends, and the correlation between proactive creative service and renewal rates. Client retention is your benchmark, and your actions drive the outcome.
Be the operational point person for client value delivery. You own the client-facing systems that make every advertiser feel taken care of: onboarding, creative health, proactive outreach, recognition touchpoints, and quarterly engagement. You’re the reason clients stay.
Own the client creative health dashboard. Every active client rated green (fresh creative in last 90 days), yellow (90 to 180 days, same ad), or red (180+ days or running camera-ready with no Starnes design touch). You know the status of every account at all times.
Proactively contact every client in yellow or red status to seek solutions to turn the client health to green.
Lead the new client onboarding call. Within 48 hours of every new client signing, you run a 30-minute call to collect brand assets, discuss first ad direction, explain the quarterly creative cycle, and make the client feel like they made the right decision.
Own client recognition and engagement touchpoints: milestone celebrations, system-triggered moments that make clients feel like part of the family.
Design quarterly ad campaigns for clients proactively. Plan the next quarter’s creative in advance so campaigns compound rather than repeat.