Client Services Officer

Job Description

REQUIREMENTS

• At least 1 year of experience in a Customer Support or Sales role within a regulated financial services company.
• Fluent in Arabic and English, both written and spoken.
• College or University degree.
• Strong attention to detail, organizational, and communication skills.
• Good knowledge of Microsoft Office applications.
• High level of professionalism, strong work ethic, self-motivation, and team spirit.
• Positive, can-do attitude.
• Flexibility to work on public holidays.
• Availability to work the morning shifts only (09:00 – 18:00 Dubai Time Zone).

RESPONSIBILITES

• Provide professional support to clients via phone, email, live chat, and other communication channels.
• Assist clients with account opening, verification, deposits, withdrawals, and general account-related inquiries.
• Resolve issues related to trading platforms, account management, trade execution, and technical functionality.
• Build and maintain strong client relationships through proactive communication and ongoing support.
• Identify client needs and provide tailored solutions to enhance satisfaction and retention.
• Educate clients on the company’s products, trading platforms, tools, and available resources.
• Ensure all client interactions are handled in accordance with company policies and regulatory requirements.

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