Brokerage & Premium Services Officer

Other Positions

Dubai

September 9, 2026

Application ends: December 8, 2026

Job Description

REQUIREMENTS

Skills & Competencies

Strong trading knowledge and relevant industry experience.
Knowledge of MT4/MT5 platforms and reporting functionalities.
Knowledge of PrimeXM XCore, oneZeroHub, Fxcubic or any bridging technology is an advantage.
Excellent communication skills, with the ability to engage effectively with internal and external stakeholders.
Excellent spoken and written English and Chinese; Japanese language skills are desirable.
Proactive, self-motivated, and able to take ownership.
Strong problem-solving skills and a solutions-focused mindset.

Experience Requirements

Minimum of 2 years’ experience in the FX and CFD industry, preferably within support, trading, or sales trading.
Bachelor’s degree in Business, Finance, or a related field.

RESPONSIBILITES

Manage and own all aspects of the Premium and B2B client journey, from understanding client requirements and identifying solutions to coordinating successful delivery.
Ensure the smooth onboarding of new B2B and Premium clients across various platforms.
Build and manage strong client relationships to support revenue growth and improve retention.
Deliver professional, timely support to both new and existing clients.
Communicate product enhancements, new offerings, and complaint trends; test new products; and provide operational and trade support to sales teams and clients.
Receive, assess, and resolve high-value client queries and requests across all available channels.
Offer detailed client assistance and resolve issues in a timely, professional manner.
Prepare detailed reporting and analysis for management on client queries, issues, resolutions, and service improvement opportunities.
Share general market updates on current trading levels, news, and results.
Develop system guides, platform navigation support, and technical assistance.
Deliver platform training sessions via Teams, Zoom, or in person.
Handle complaints effectively and escalate matters where required.
Create, refine, and expand processes and procedures to improve operational efficiency and documentation standards.
Prioritize workload effectively, ensuring all calls, visitors, and client matters are handled appropriately.
Support ad hoc projects and requests as assigned by the department manager.
Support team members in implementing procedures, strengthening knowledge, and achieving service excellence.
Actively contribute to the continuous improvement and growth of the department.