Client Service Coordinator

Job Description

REQUIREMENTS

• Bachelor’s degree preferred
• High level of autonomy and ability to work independently
• Positive team player that can adapt to changes
• One or more years of customer service experience
• Excellent verbal and written communication, and is friendly and courteous on the phone!
• Ability to assess inquiries and provide resolutions
• Strong computer skills with multiple software applications
• Proficiency in Google Sheets/Google Drive and/or Excel and Microsoft Office programs

RESPONSIBILITES

• Answer client phone calls (not high volume, approx. 5-10 calls per day)
• Scheduling appointments and deadlines on Google Calendars
• Provide DocuSign agreements and forms to clients
• Respond to client email inquiries for status updates and phone appointments
• Maintain client information in HubSpot & GoHighLevel (CRM)
• Provide support with vendor and client communication
• Serve as point of contact for new client files
• Manage Google Sheets and shared Google Drive
• Assist Office Manager and CEO with various administrative tasks including marketing, scheduling, social media, and proofreading
• Review and make improvements to company processes
• Maintain a high level of confidentiality for client information

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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