Client Experience Coordinator

Job Description

REQUIREMENTS

• Strong communication, organization, and problem-solving skills
• Client service, account management, or customer-facing experience preferred — not required
• Comfortable working independently while utilizing provided systems and resources
• Detail-oriented, reliable, and deadline-driven
• Tech-comfortable and adaptable to new booking platforms and digital tools
• Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM

RESPONSIBILITIES

• Oversee ongoing client communications related to travel bookings, itineraries, and service updates
• Ensure timely follow-ups, booking confirmations, and status updates are delivered to clients
• Coordinate scheduling, travel documentation, and client requests with accuracy
• Proactively identify and resolve issues to maintain a seamless travel experience
• Maintain detailed client records and booking information across internal systems
• Contribute to workflow improvements that support the overall travel operations team
• Deliver consistent, professional support throughout every stage of the client’s travel journey

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