Client Care Coordinator

Job Description

REQUIREMENTS

Minimum Requirements:

• High school diploma or equivalent required

Experience Level:

• Entry-level position (no prior experience required)

Preferred (not required):

• Experience in customer service, client support, healthcare support, nonprofit services, or administrative coordination

RESPONSIBILITES

Client Support & Coordination

• Assist individuals and families with general program-related inquiries
• Provide clear and professional information about available services
• Support coordination of participant needs and service connections
• Help ensure clients are guided through appropriate next steps

Communication & Follow-Up

• Respond to routine client messages via phone, email, or virtual platforms
• Conduct follow-ups to support engagement and service continuity
• Maintain accurate communication records and updates
• Ensure timely and professional responses to client needs

Administrative Support

• Maintain organized client records and documentation
• Assist with data entry and system updates
• Support preparation of basic client summaries and reports
• Ensure accuracy and confidentiality in all records

Coordination Support

• Assist with scheduling appointments and program-related sessions
• Support internal coordination between staff and client services
• Help track participant engagement and service progress
• Participate in virtual team meetings and training sessions

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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