Client Access Specialist

Job Description

REQUIREMENTS

• 2+ years of inside sales, outreach, or call center experience in a performance-driven role
• Excellent written and verbal communication skills
• Strong organizational and follow-through abilities
• Comfort operating across multiple systems (CRM, texting platforms, VOIP)
• Spanish/English bilingual strongly preferred
• Experience in healthcare, behavioral health, or education preferred
• Resilience and adaptability in a fast-paced environment

RESPONSIBILITIES

• Handle inbound and outbound inquiries via phone, text, and email
• Qualify leads using defined intake criteria (diagnosis, location, insurance, etc.)
• Educate families about ACES services and guide them through the application process
• Maintain accurate, timely records in CRM and track each lead through to resolution
• Manage a high volume of leads while maintaining responsiveness and quality
• Meet or exceed weekly outreach and qualification quotas
• Collaborate cross-functionally with Intake, Welcome Center, and Marketing teams
• Participate in ongoing training to improve sales techniques and process efficiency

Are you interested in this position?

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