Classroom Support Advisor

Advisor

Remote

April 25, 2026

Application ends: July 24, 2026

REQUIREMENTS

High School Diploma or equivalent experience.
Skills – relationship building, ability to learn basic technical computer skills, time management, personal accountability, and drive.
Ability to professionally communicate fluently in verbal and written English.
Ability to support a diverse and inclusive work environment.
Computer literacy/basic computer skills to effectively navigate and utilize the technology required for the role.

Preferred :

Any degree or equivalent experience and/or strong or advanced proficiency in any of the above required skills/experience.
Experience in customer service, contact center and/or technical support.
Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Microsoft Teams.
Other skills and abilities – customer service, technical support, resilience, rapport building, and emotional intelligence.

RESPONSIBILITIES

Over-the-phone Support: Encourage, motivate, and leave students feeling positive through verbal interactions.
Issue Resolution: Evaluate and resolve student inquiries, ensuring satisfaction with appropriate actions. Document all interactions.
Technical Assistance: Provide Tier 1 technical support assistance.
Department Liaison: Assist students in contacting relevant departments (instructors, Student Finance, etc.).
Resource Facilitation: Confirm book shipments, provide e-book assistance, and support LMS navigation.
Collaboration and Communication: Participate in and contribute to team collaboration and communication. Engage with team members on camera and in digital workspaces and virtual events.
Perform other duties as assigned.