Claims Invoice Processor

Job Description

REQUIREMENTS

• Minimum High School graduate or GED is Required
• Strong organizational and customer service skills with ability to problem solve and multitask must be detail oriented with a high level of accuracy in data entry skills.
• The ability to maintain confidentiality of sensitive information
• Possess excellent written and verbal communication skills, must be able to communicate effectively with contract holders, agents, dealers, internal staff/upper management and customers, call center experience preferred.
• Proficient working on a PC, working knowledge of MS Office, able to learn new programs quickly, type at least 40 wpm, and document information while discussing the claim over the phone.
• The candidate(s) offered this position would be required to submit to a background investigation.

RESPONSIBILITIES

• Review invoices for accuracy and issue payment to repair facilities nationwide
• Analyze information in contracts and claim system to apply appropriate benefit amounts
• Distribute internal information to aid Claims Adjudication Department
• Answer phone inquiries and provide information and explanations on the various levels of contract coverage and terms
• Manage workflow, process and complete all payment requests and documents according to established procedures
• Be a team member, work effectively in a friendly team environment
• Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management.
• Other Job Duties, as assigned

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