Case Manager

Manager

Remote

February 26, 2026

Application ends: May 27, 2026

JOB DETAILS

REQUIREMENTS

U.S. Citizenship;
Minimum 18 years of age;
H.S. Diploma or equivalent;
Bachelor’s Degree from four-year college or university; experience in background investigations and knowledge of the investigation process to include thorough understanding of Federal Investigative Standards (FIS) requirements; or equivalent combination of education and experience;
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in oral, written, diagram, or schedule form;
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to present information in an effective manner to senior management;
Proficient with Microsoft Office (Word, Excel, PowerPoint), E-mail, Internet, and database software;
Must have a current (within the last two (2) years) SSBI or active Secret level Security Clearance based on an SSBI.
Successfully complete a security interview.
Must be able to obtain the required U.S. Government Security Clearance.

RESPONSIBILITIES

Provide advice and guidance to investigators on investigative and formatting requirements;
Monitor pending cases to ensure compliance with delivery due dates and track submission of investigative leads;
Maintain quality and production that meets customer contract and OMNIPLEX’S performance expectations.
Identify trends in error and communicate to Field Investigators.
Prioritize cases where noteworthy or derogatory information is developed;
Monitor pending cases, review and revise reports of investigation;
Check for quality and take necessary actions to complete case;
Notate Investigator Quality Performance remarks;
Schedule additional leads as discovered in investigation;
Must have experience reviewing DHS Cases;
Other duties as assigned.