Call Center Manager

Job Description

REQUIREMENTS

• Proven experience in sales management within a call center environment, especially in B2B sales, technical sales, or telemarketing roles.
• Strong understanding of CRM software platforms such as Salesforce or similar tools for managing customer relationships.
• Excellent communication skills in English with the ability to articulate complex solutions clearly and persuasively.
• Demonstrated ability to negotiate effectively and close high-value deals through outbound calling strategies.
• Knowledge of marketing techniques related to warm calling, business development, and customer engagement.
• Experience with inside sales processes involving technology products or services is highly desirable.
• Ability to lead a team with enthusiasm, foster collaboration, and drive results in a fast-paced setting.

RESPONSIBILITIES

• Lead, motivate, and manage a team of inside sales representatives, telemarketers, and customer service agents to meet and exceed performance targets.
• Develop strategic plans for B2B sales initiatives, including outbound calling campaigns and warm calling techniques to generate new business opportunities.
• Oversee the use of CRM software such as Salesforce to track sales activities, customer interactions, and pipeline progress.
• Implement effective negotiation strategies to close deals and foster long-term client relationships in technology and business development sectors.
• Coordinate with marketing teams to align outreach efforts with promotional campaigns and market trends.
• Monitor call quality, provide coaching for improvement, and ensure compliance with company policies and industry standards.
• Analyze sales data and customer feedback to identify areas for process improvement and growth opportunities.

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