Call Center Agent

Job Description

REQUIREMENTS

• Proven experience in high-volume outbound calling
• Comfortable handling rejection and objections while maintaining a positive, professional tone
• Ability to control and guide conversations to achieve a clear outcome
• Strong verbal communication skills with clear, confident delivery
• Ability to think quickly and respond in real-time during live calls
• Experience working toward and achieving daily performance metrics (calls, conversions, etc.)
• Comfortable multitasking between systems while on live calls (CRM experience preferred – Salesforce, RingCentral, etc.)
• Self-motivated with the ability to maintain focus and consistency in a high-volume environment

RESPONSIBILITIES

· Contact provided list of professionals

· Gather and log all information to ensure research accuracy

· Quickly create a positive phone interaction with the professional

· Successfully complete the evaluation form with professional

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