Call Center Agent

Agent

Remote

June 10, 2026

Application ends: September 8, 2026

REQUIREMENTS

Must have a High School Diploma or equivalent
1-3 years call center experience required
Technical experience strongly preferred, experience in current CRMs
Ability to type 30 wpm with 90% accuracy or above consistently
Strong messaging communication skills, active listening abilities
Ability to work independently and utilize resources to resolve customer issues
Great understanding of text and chat acronyms
Have excellent grammar, but also know when to use the lingo
Committed to meeting client metrics & goals/ability to implement actions for improvement

RESPONSIBILITIES

Express genuine empathy and concern for your customers’ issues and address as if they were your own
Answer, evaluate and prioritize requests from customers having questions or experiencing problems with services or account information
Ability to identify high-risk customer situations and escalate appropriately without hesitation
Able to keep up with multiple CRM systems at a time
Accurately document all required information and call details in the system
Respond to and resolve open issues in an appropriate timeframe
Ability to identify trends related to systems, platforms and/or customers and escalate appropriately to management
Ability to multi-task using multiple systems
Skillfully change from one task to another without loss of efficiency or composure
Be available at your desk, maintaining punctuality and fulfillment of hours selected
Remain positive and professional in all customer interactions
Flexibility to cross train as requested