Call Agent/New Patient Coordinator

Job Description

REQUIREMENTS

• Prior dental experience in customer service, sales, & dental medical office coordination is a plus.
• Strong phone etiquette and the ability to communicate clearly and professionally.
• Comfortable with technology, including CRM systems and scheduling software.
• Excellent organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• A friendly, approachable, and compassionate demeanor.
• Passion for wellness and a genuine desire to help others.
• Comfortable working in a fast-paced environment with high call volume.

RESPONSIBILITIES

• Contact leads and prospective patients via phone, email, and text to schedule initial consultations and appointments.
• Provide information about our services, treatment options, and office protocols in a clear and friendly manner.
• Assist new patients with completing necessary forms and pre-appointment tasks.
• Follow up with patients to confirm appointments, answer questions, and offer reminders as needed.
• Maintain detailed and accurate records of all communications with leads and patients in our CRM system.
• Work closely with the scheduling team to ensure smooth patient flow and effective appointment scheduling.
• Ensure each patient feels valued, comfortable, and excited about their visit to our office.
• Foster a positive first impression and contribute to a welcoming office environment.
• Make nearly 100 calls per day, ensuring consistent outreach to potential new patients.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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