Business Operations Specialist

Job Description

REQUIREMENTS

• Strong understanding of business operations, systems, and workflow coordination
• Experience working within ERP, timekeeping, or operational systems
• High proficiency in Microsoft Office, particularly Excel
• Excellent organizational skills with strong attention to detail and follow-through
• Ability to analyze information and identify process improvements and efficiencies
• Comfortable learning and adapting to new tools, systems, and technologies
• Clear and professional written and verbal communication skills
• Ability to build strong working relationships across Operations and Corporate teams
• Strong multitasking skills with the ability to manage competing priorities and interruptions
• High level of discretion and professionalism in handling company information
• Service-oriented mindset with a proactive, solutions-focused approach
• High School Diploma or GED required
• Associate’s or Bachelor’s degree in Business, Operations, Accounting, or related field preferred, but not required
• 3–5 years of experience in business operations, operations support, accounting support, or a related role preferred
• Entry-level candidates with strong aptitude, systems experience, and operational exposure may be considered

RESPONSIBILITIES

Business Operations Process Support

• Support job setup, maintenance, and coordination in the ERP system in partnership with Division Managers
• Assist with weekly billing preparation by ensuring job data, tickets, and supporting documentation are complete and accurate
• Monitor workflow status for tickets, timesheets, and approvals, proactively following up to keep processes moving
• Serve as a systems and process support resource for Operations within ERP
• Independently resolve non-routine system and process issues impacting job setup, billing, or labor tracking
• Recommend changes to workflows, controls, or system usage to improve efficiency and data integrity

Administrative Team Support

• Assist Division Managers with ticket setup, scheduling coordination, and dispatch support
• Organize and schedule meetings, site coordination, and operational touchpoints as needed
• Prepare recurring reports, presentations, and training materials

Financial Compliance Support (Enabling Function)

• Help maintain consistency and accuracy in data used by Corporate Accounting (without direct A/R ownership)

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