Operations Specialist

Job Description

REQUIREMENTS

• 3–5 years of experience in operations, customer service, project coordination, or a related field.
• Strong organizational and communication skills.
• Comfortable working independently in a remote environment.
• Experience with tools such as Google Workspace, Slack, Airtable, Notion, or similar platforms.
• Detail-oriented with strong problem-solving abilities.
• Ability to manage multiple projects and priorities simultaneously.

Preferred

• Experience in property management, real estate, PropTech, or SaaS.
• Experience coordinating vendors or contractors.
• Familiarity with mobile apps and customer support systems.
• Basic understanding of reporting and operational metrics.

RESPONSIBILITIES

• Monitor platform performance and report bugs or operational issues.
• Conduct quality assurance checks on platform features and workflows.
• Assist landlords and tenants with account, payment, and maintenance-related inquiries.
• Coordinate communication between property owners, tenants, and contractors.
• Track maintenance requests and ensure timely resolution.
• Support contractor onboarding and vendor management.
• Compile operational reports and business performance data.
• Maintain internal documentation and standard operating procedures.
• Assist with onboarding new employees and contractors.

Are you interested in this position?

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