Billing Coordinator

Coordinator

Remote

June 27, 2026

Application ends: September 25, 2026

REQUIREMENTS

Bachelors degree in a related field, actively pursuing completion of a bachelor’s degree, or equivalent combination of education and work experience.
Proficiency in Microsoft Office applications, including Word, Excel, and Teams, as well as related platforms such as Salesforce and similar systems.

RESPONSIBILITIES

Account & Billing Support
- Monitor and manage the billing inbox, ensuring timely follow-up on all inquiries
- Follow up on cancellation requests and process accordingly
- Assist users requesting invoices
- Support users with updating payment information
- Manage involuntary cancellations due to payment issues
- Proactively contact users to update payment details and maintain active service
Account Management
- Ensure our client’s permissions and services are appropriately deactivated when required
- Reinstate user accounts and restore our client’s permissions/services as needed
- Manage and follow up on voluntary cancellations
- Engage with users to gather feedback for voluntary cancellations
- Support win-back to retain and re-engage users
Growth & Retention (Future Responsibilities)
Identify and execute upselling opportunities
Engage legacy subscription users to transition to updated packages
Review Basic and Premium tier customers to identify opportunities for upgrade to higher subscription levels
Perform other related duties as assigned