Bilingual Underwriting Support Analyst

Job Description

REQUIREMENTS

• Strong customer service/call center skills with the ability to assess and understand the needs of our customers.
• Ability to maintain regular and predictable attendance with adherence to department expectations, working in a fast-paced environment.
• Shows a sense of urgency, accountable for results, uses sound judgement while multitasking effectively.
• Strong knowledge/skill/understanding of computer systems such as email, data entry, and Microsoft products, and proficiency with keyboarding skills.
• Strong attention to detail with effective time management and organizational skills.
• You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
• Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.

PREFERRED:

• Previous insurance/Underwriting experience.
• Knowledge of medical terminology.

RESPONSIBILITES

• Contributes to the efficient and effective achievement of business objectives by evaluating the situation, making sense of complicated issues, and conducting thorough evaluation to process new business applications.
• Attention to detail is required. Notices when information and underwriting requirements appear wrong or incomplete or need verification. Distinguishes varying information to understand what is pertinent.
• Uses a variety of systems and tools to support multiple underwriting areas. Needs to be proficient in soft phone handling to transfer calls appropriately.
• Learning and practicing critical thinking and problem-solving techniques at this level. Recognizes problems and conducts thorough analysis to break down complex information into management parts. Works collaboratively to recommend process improvements to enhance customer experience.
• Communication is clear, concise, and professional. Delivers an exceptional customer service experience by providing appropriate product/process support and demonstrating a high level of responsiveness and follow-up on commitments.

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