Associate Resource Coordinator

Job Description

JOB DETAILS

REQUIREMENTS

• A four-year degree (or equivalent) with an emphasis in Business Management or related field
• 1 year performing similar duties to the above or 1-2 years experience demonstrating a strong working knowledge of customer service and operations; working knowledge of a professional services firm
• Can handle multiple tasks at once using excellent organizational, time management, and project management skills
• Exceptional written and verbal communication skills
• Ability to interact professionally, harmoniously, and productively with customers and/or internal team members at all levels
• Ability to operate in a fast-paced environment

RESPONSIBILITIES

• Manage the Resource Request Queue to reflect staffing decisions for professional services engagements in PSA solutions (FinancialForce)
• Create and manage resource requests and bookings for CrowdStrike’s professional services engagements and resources in PSA solution (FinancialForce)
• Facilitate proper system hygiene in PSA tool by enforcing process compliance with consultants
• Track and report internally on scheduling status for Professional Services to ensure timely scheduling and staffing of engagements
• Help field incoming staffing inquiries from the delivery and sales team
• Help maintain written policies and procedures for all assigned functions
• Run reports and provide analysis on utilization trends, pipeline forecast and resource capacity that will support Resource Coordinators to make strategic scheduling and staffing decisions
• Help maintain the Skills Repository and implement the skills program for resource management to ensure resource coordinators have accurate skills data to make efficient staffing decisions.
• Manage and complete resource change requests, set up of new hires in PSA and other resource maintenance

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#CrossChannelJobs #JobSearch
#CareerOpportunities #HiringNow
#Employment #JobOpenings
#JobSeekers
#FacebookLinkedIn