After-Hours Radiology Service Coordinator

Job Description

REQUIREMENTS

• Strong troubleshooting skills across common IT systems, including PACS and imaging workflows
• Ability to work independently during non-standard hours with minimal supervision
• Excellent communication and customer service skills, especially with radiologists and clinical staff
• Availability to commit to the on-call rotation schedule (7 on / 14 off)
• Prior IT support, PACS administration, or teleradiology experience preferred, but not required

RESPONSIBILITIES

• Serve as the primary after-hours support resource for radiologists, clients, and physicians
• Provide PACS administration and support
• Troubleshoot and resolve technical and operational IT issues in real time
• Manage workflow to ensure timely resolution of issues and continuity of imaging services
• Assist with filling scheduling gaps as needed to maintain adequate coverage
• Escalate unresolved or critical issues to appropriate internal teams and third-party vendors as needed
• Maintain clear, professional communication with clients and physicians under time-sensitive conditions
• Handle all patient and imaging data in accordance with HIPAA and company confidentiality standards
• Monitor worklists against key performance indicators (e.g., turnaround times) and escalate issues in accordance with defined escalation protocols

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