Administrative Assistant – Appeals Specialist

Job Description

JOB DETAILS

REQUIREMENTS

• Exceptional follow-up and organizational skills
• Strong phone communication skills and comfort with frequent outbound calls
• Proven ability to work remotely with accountability and minimal supervision
• Ability to navigate Excel and learn new computer programs efficiently
• Strong attention to detail and time management skills
• Prior experience in roles requiring high-volume follow-up, tracking, or case/status management
• Experience in administrative, operations, insurance, healthcare, collections, or compliance roles is a plus
• Experience using spreadsheets or tracking tools to manage workflows

RESPONSIBILITIES

• Manage and track appeals-related tasks from initiation through resolution
• Conduct consistent and professional follow-up via phone and email with internal teams and external parties
• Ensure deadlines are met through organized tracking and timely escalation when needed
• Accurately document communications and updates in firm systems
• Maintain appeal status reports and logs using Excel and internal computer programs
• Work independently while remaining responsive and accountable to leadership

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