Account Specialist

Job Description

JOB DETAILS

REQUIREMENTS

• 2+ years in a Customer success, Account Management, or related role preferably in a SaaS environment
• Ability to thrive in a fast-paced environment and adapt to changing priorities and demands
• You are a teacher at heart with the ability to distill technical or intricate systems into understandable and actionable insights
• You are a detail-oriented, resourceful, and creative problem solver, never losing sight of the “why” behind the “what”
• You are a team player, an effective collaborator, and a self-starter
• Ability to context switch and manage multiple projects and customer engagements simultaneously
• Ability to communicate effectively across written and verbal channels, tailoring messages for different audiences and segments
• Strong interpersonal skills with a demonstrated ability in building customer relationships
• Preferred: Experience with 1Password and/or cybersecurity related experience
• Preferred: Experience with Salesforce, Gainsight etc. or related

RESPONSIBILITIES

• Support a large, pooled portfolio of customers, partnering closely with admins and account owners to understand their goals, guide deployment, and establish healthy usage habits that deepen activation of 1Password
• Deliver high-impact, time-bound engagements across onboarding, activation, and value milestones, ensuring customers receive the right level of guidance at scale through our pooled portfolio model
• Host and moderate 1:many training webinars, guiding groups of customers though best practices, and configuration to support successful onboarding and activation at scale
• Respond to inbound customer requests in a timely and professional manner, providing clear guidance, resolving issues efficiently, and ensuring a quality customer experience
• Monitor customer health, addressing signals of risk or opportunity by executing the appropriate playbooks at key intervention points to drive successful outcomes
• Act as a teacher, empowering and coaching customers to successfully launch and adopt core functionality, and use our self-serve resources
• Surface trends, and common themes to help evolve and refine our digital/scaled engagement model
• Champion the voice of our very small business customers, advocating internally for customer-informed product enhancements, features requests, and experience improvements
• Collaborate cross-functionally with internal teams such as Solutions, Growth, Renewals, Community, and Support to ensure customer needs are addressed quickly across their lifecycle

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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