Account Manager
Job Description
REQUIREMENTS
- A minimum of 3 years of hands-on account management experience within a business-to-business setting.
- Exceptional interpersonal and stakeholder management skills, with the ability to build rapport and influence at all levels.
- A strong commercial mindset with a proactive, data-driven approach to account growth and revenue generation.
- Proficiency navigating property management systems, customer relationship management platforms, ideally Salesforce, and various online marketplaces.
- The ability to manage a diverse portfolio of accounts simultaneously while maintaining meticulous attention to detail.
- Clear, confident, and persuasive written and verbal communication skills, including the ability to articulate complex information effectively.
- A full, valid United Kingdom driving licence.
- Permanent and unrestricted right to work in the United Kingdom.
RESPONSIBILITES
- Develop and maintain high-value relationships with key decision-makers within Purpose-Built Student Accommodation and Build-to-Rent operators.
- Serve as the primary strategic point of contact, leading ongoing discussions about performance, optimisation, and new opportunities.
- Conduct a minimum of 10 impactful meetings per week, including account reviews, strategic follow-ups, and platform training sessions.
- Represent UniHomes at industry networking events and conferences to strengthen relationships and uncover new opportunities.
- Monitor, analyse, and improve operator listing performance to maximise visibility, competitiveness, and data accuracy.
- Deliver regular reports and data-driven recommendations that contribute to partner success and conversion rates.
- Provide weekly performance headlines and comprehensive reports to the Head of PBSA and BTR.
- Ensure partner listings are complete, up to date, and meet platform standards for pricing, availability, rich media, virtual tours, and detailed property information.
- Collaborate with operators to roll out promotional offers and dynamic seasonal adjustments.
- Work across product, content, and marketing teams to address client needs and enhance platform functionality.
- Identify and help implement process improvements that increase partner satisfaction and streamline operational efficiency.
Are you interested in this position?
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