Technical Account Manager

Job Description

REQUIREMENTS

• Ability to operate independently with a proactive, customer-first mindset
• Bias for action and urgency
• Passion for helping organizations adopt technology and achieve measurable success
• Experience working with multi-stakeholder, enterprise accounts in complex industries
• Strong critical thinking and communication skills—capable of translating strategy into action
• Comfortable managing multiple projects and priorities within a dynamic environment
• Excellent organization, time management, and documentation skills
• High proficiency in Microsoft Excel, PowerPoint, and process documentation

Preferred :

• 3+ years in a Technical Account Management, Implementation, or Customer Success role
• Experience supporting financial institutions, mortgage lenders, or fintech companies
• Familiarity with Mortgage Tech (LOS, POS, PPE, CRM), APIs, BI tools, and data integration models
• Background in a Saas billable utilization framework, delivering structured customer engagements with measurable outcomes

RESPONSIBILITES

Feature Adoption & Platform Strategy

• Be the technical expert on customer use cases, configuration and tech stack
• Deliver structured, outcome-focused engagements that drive platform usage and customer value
• Identify and guide expansion and optimization opportunities as customer needs evolve
• Conduct usage reviews and platform audits to maximize ROI/value
• Lead strategic conversations with Customer to align business objectives with platform execution
• Provide actionable recommendations based on data insights, technical design, and industry best practices, taking said action on behalf of the customer, where possible
• Document the project, including requirements, actions, outcomes and ROI-related deliverables

Stakeholder Collaboration & Advocacy

• Partner with CSMs and Customers to build mutually agreed-upon success plans that drive high-value engagements, resulting in retention and growth
• Advocate internally for customer needs and serve as a voice to Product and Engineering teams
• Participate in strategic planning, roadmap discussions, and Executive Business Reviews
• Maintain detailed records of account activity and engagement history in CS tools

Internal Enablement & Continuous Improvement

• Share field insights, scalable solutions, and best practices across the organization
• Contribute to improving delivery playbooks, engagement models, and consulting frameworks
• Help refine internal processes to ensure TAM activities are efficient, impactful, and measurable
• Occasional travel may be required for strategic customer engagements

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#CrossChannelJobs #JobSearch
#CareerOpportunities #HiringNow
#Employment #JobOpenings
#JobSeekers