Technical Account Manager

Job Description

REQUIREMENTS

• 8+ years of experience in Account Management, Client Success, Consulting Services, Technology Delivery.
• Relevant experience in diverse domains. Experience in EdTech, Higher Education, Learning Services, Workforce Solutions, or Digital Transformation environments will be an added advantage.
• Experience in consultative selling, solution sales, product sales, or professional/service consulting engagements.
• Strong stakeholder management and consultative engagement skills.
• Experience managing enterprise accounts and complex client engagements.
• Experience with learning technologies, Learning Management Systems (LMS), AI-enabled learning technologies (such as adaptive learning platforms, learning analytics, AI-powered content recommendation engines, generative AI-based learning assistants, and personalized learning solutions), and digital learning ecosystems.
• Prior experience as a software developer or related role and agile, scrum, SDLC lifecycle

RESPONSIBILITIES

• Serve as the primary point of contact for enterprise accounts and multi-stakeholder engagements.
• Own SOW-based consulting and technology delivery engagements from initiation through execution.
• Support the delivery of client-focused solutions and strategic initiatives.
• Monitor account performance, adoption metrics, and client satisfaction.
• Manage escalations, resolve issues proactively, and ensure service excellence.
• Identify opportunities for account growth, retention, and strategic partnerships.
• Provide industry insights on Higher Education, digital learning, workforce solutions, and EdTech trends.
• Manage and grow relationships with Higher Education and EdTech client

Are you interested in this position?

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