Account Associate

Job Description

JOB DETAILS

REQUIREMENTS

• Experience in account management, customer success, operations, or client-facing support roles
• Strong written and verbal communication skills with a detail-oriented and highly organized approach
• Ability to manage multiple workstreams and stakeholders in a fast-paced environment
• Comfort working cross-functionally with internal teams and externally with customers
• Basic analytical skills with experience supporting dashboards, reporting, or operational metrics
• Experience working with CRM tools (such as Salesforce) and Google productivity tools
• Nice to have: experience in corporate travel, SaaS, implementations, migrations, or globally distributed client environments

RESPONSIBILITIES

• Support the operational execution of assigned accounts, with a strong focus on onboarding, implementation support, migrations, and tooling setup
• Coordinate onboarding, delivery, and adoption milestones across regions and internal teams
• Partner with Senior Account Managers to support day-to-day client needs and operational requests
• Monitor SLA performance, track operational KPIs, and help maintain dashboards, Salesforce records, and reporting to support account health and QBRs
• Help coordinate cross-functional issue resolution and support root cause analysis and corrective actions when operational issues arise
• Capture and document client feedback related to workflows, tooling, and operational gaps to share with Product and Engineering

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