Account Associate

Job Description

REQUIREMENTS

• A valid driving license and access to a car are required
• 0-2 years of experience in account support, onboarding, training, or F&B/tech operations
• Strong communication and presentation skills; comfortable engaging restaurant staff and, occasionally, decision-makers
• Analytical and detail-oriented, comfortable working with performance data and building reports
• Highly organized, able to juggle multiple portfolios/tasks in a fast-paced environment
• Proficiency with digital tools such as CRM systems, Google Workspace, Excel, and Google Sheets
• Fluency in English is a must
• Comfortable working in a fast-paced, evolving environment where priorities can shift quickly

Nice to have

• Experience in hospitality, F&B, SaaS, or technology environments is a strong plus
• Fluency in Arabic is a plus

RESPONSIBILITES

Portfolio Support
• Work directly with assigned KAM(s) to support day-to-day management of their portfolio
• Act as an additional point of contact for partners on operational matters, under the KAM’s guidance
• Help identify and flag risks (usage drop, churn signals, service issues) for the KAM to action
Training & Staff Engagement
• Conduct training and refresher sessions with restaurant staff to strengthen usage of our client’s solutions
• Run staff engagement activities to keep partner teams motivated and aligned on our client’s usage
• Troubleshoot on-the-ground issues and coordinate with Tech/Support when needed
Performance Monitoring & Reporting
• Review portfolio performance metrics (GMV, adoption rates, transaction trends) on a regular cadence
• Prepare and maintain monthly performance reports for the KAM’s portfolio
• Surface trends and insights to the KAM to support account strategy and prioritization
Cross-Functional Collaboration
• Coordinate with Onboarding, Customer Support, and Tech teams to resolve partner issues quickly
• Share feedback from staff/partner interactions to help improve processes and materials
• Support the KAM in preparing for partner meetings/QBRs with performance data and talking points

• Drive staff training and engagement across your accounts, ensuring consistent, confident usage of our client’s solutions at the venue level
• Deliver monthly performance reporting for your portfolio, turning raw metrics into clear insights and talking points for the KAM
• Resolve on-the-ground partner issues quickly, coordinating with Tech, Support, and Onboarding so nothing falls through the cracks

Are you interested in this position?

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