3rd Shift Service Desk Engineer

Job Description

REQUIREMENTS

• 0–3 years of IT support experience (or equivalent aptitude).
• Empathetic, client-first mindset with strong interpersonal skills.
• High attention to detail and ability to follow structured processes.
• Strong troubleshooting skills in Windows OS, Microsoft 365, and standard IT issues.
• Familiarity with Active Directory, Azure AD, DNS, DHCP, RDS, and PowerShell.
• Excellent written and verbal communication skills.
• Demonstrated interest in continuous learning and technical growth.

Preferred

• Prior experience in a Windows System Administration or IT Service Desk role.
• Experience with virtualization (VMware or Hyper-V) and remote PC management.
• Certifications: CompTIA A+, Network+, Server+, Microsoft 365 Fundamentals, ITF+.

RESPONSIBILITIES

• Provide first-contact direct technical support for client issues (login, software, hardware).
• Monitor and respond to system alerts and urgent cases.
• Administer and troubleshoot Windows Server environments and Active Directory.
• Support end-user devices, LAN/WAN environments, and corporate infrastructure.
• Use RMM and case tracking systems to document, track, and resolve issues.
• Communicate clearly with clients via voice calls, setting expectations and providing updates.
• Collaborate with internal teams and third-party vendors for issue resolution.
• Follow documented procedures and contribute to process improvements.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#CrossChannelJobs #JobSearch
#CareerOpportunities #HiringNow
#Employment #JobOpenings
#JobSeekers
#FacebookLinkedIn