Payment Operations Lead – Emerging Markets (Payments / Stablecoin)

Job Description

REQUIREMENTS

• Candidates with hands-on experience in areas such as:
• Cross-border payments, merchant settlement or global payouts
• Acquiring, virtual accounts, wallets and clearing/settlement
• Bank Transaction Banking, Cash Management or Payment Operations
• PSP Settlement Operations or Reconciliation
• E-commerce or payment-platform fund operations
• Stablecoin on/off-ramp, OTC settlement or VASP payment operations

The key requirement is direct exposure to real money movement.

• You should instinctively recognize risks such as:
• Transaction status and actual fund status not matching
• A refund occurring upstream while downstream funds remain available
• API success without actual settlement
• System balances failing to reconcile with partner balances
• Funds being used for FX or payout before they are genuinely settled

Strong Plus

• Experience in Brazil, Mexico, LatAm or other emerging-market payments
• PIX, virtual accounts or local collection infrastructure
• Experience handling material payment losses, duplicate payments, missed refunds or settlement discrepancies
• Experience with payment ledgers, transaction state machines or balance systems
• 24/7 payment operations or major incident management
• Professional English for working directly with overseas financial institutions

RESPONSIBILITES

• Own the end-to-end operational lifecycle across collection, RFI, refunds, FX and settlement.
• Manage abnormal credits, returns, account freezes, settlement failures and reconciliation breaks.
• Ensure upstream institutions, BPN systems and downstream counterparties maintain consistent transaction and fund status.
• Establish daily reconciliation, balance verification, refund confirmation and pre-settlement controls.
• Define clear escalation, suspension and recovery rules for high-risk payment events.
• Manage partner SLAs, cut-off times, refund timelines and settlement cycles.
• Drive financial institutions to properly use refund, reconciliation, status-query and exception-notification APIs.
• Participate in new corridor and partner launches to identify fund-flow risks before production.
• Lead RCA after material incidents and work with Product and Engineering to turn operational failures into system controls.
• Build and develop the Payment Operations team and reduce reliance on Product or senior management for routine operational issues.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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