Account Manager

Job Description

REQUIREMENTS

• Experience working within the Medical Communications industry
• Experience working across a range of therapy areas and project deliverables
• Proven ability working in a fast-paced environment
• Good financial & commercial acumen. Confident in developing budgets and financial reports
• Excellent attention to detail and ability to communicate with a variety of stakeholders, including clients, third-party suppliers, senior leaders, wider business units
• Good understanding of pharma regulations
• Bachelor’s degree preferred in science, pharmacology, or medicine

RESPONSIBILITES

Client Management:

• Starting to build and develop their working relationships with the client. Ensuring client satisfaction is maintained
• Provide prompt and accurate responses to client queries
• Communicate clearly to clients and escalate any concerns to the account lead
• Demonstrate an understanding of the client’s needs and proactively manage the next steps
• Ensure quality control standards and compliance guidelines are met
• Develop a good understanding of the projects and build their knowledge of the account and key therapy areas
• Starting to become familiar with content and reviewing drafts developed by the scientific team
• Work alongside the team to ensure that the client receives appropriate strategic, creative, and digital planning

Project Management:

• Take ownership of individual project & financial deliverables. Coordinate project activities and delegate tasks across the team
• Provide tactical/operational guidance and find solutions to ensure successful project delivery
• Lead and actively contributes to internal/external meetings where appropriate
• Establish and administer project management processes to stay on top of all project-related details, including timelines and budgets
• Manage day-to-day project activity from start to finish
• Demonstrate proactivity and accountability throughout the project management process
• Oversee activities of junior colleagues, ensuring that quality is maintained
• Mentor junior team members and adopt a coaching approach to ensure they are supported
• Use initiative to problem solve and drive to get results. They do not hesitate to draw in senior support where required
• Collaborate and build relationships with the wider BOLD team, including Scientific, Creative, Editorial, Finance, etc.

Financial Management:

• Deliver projects as agreed within clients’ financials & timelines; propose solutions to the senior team if issues arise
• Create budgets for commonly used deliverables with minimal input from the wider team
• Liaise effectively with third-party suppliers
• Assist with the development of monthly financial reports and forecasting of revenue
• Monitor account budget and communicate any red flags. Proactively anticipating out-of-scope projects and start to have those conversations with clients proactively
• Able to identify and explain why projects are running over or under budget compared to current forecasts
• Ensure that timesheets for the team are completed in a timely manner

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