Customer Support Representative

Job Description

REQUIREMENTS

. Minimum of 6 months in role with our client a requirement

. Must be in good standing, with no current performance improvement plans in place

. High School Diploma required

. Associates or bachelor’s degree preferred

. One year customer service and/or administrative experience minimum

. Retail experience preferred

. Strong computer skills including proficiency with Microsoft Word, Excel, Outlook, Teams, and web-browsers

. Prior experience with NetSuite is a plus

RESPONSIBILITIES

. Respond to incoming customer emails or calls in a professional and courteous manner.

. Provide accurate and timely information regarding service, orders, pricing, products and more.

. Resolve employee issues, specifically for our client’s merchandisers, via phone and email.

. Handle customer complaints and feedback professionally and efficiently, aiming to turn negative experiences into positive ones.

. Navigate NetSuite and other customer support platforms to access relevant information and transaction history.

. Escalate complex or unresolved issues to appropriate teams or supervisors while maintaining ownership of the customer’s concern.

. Keep accurate records of inquiries and resolutions in NetSuite.

. Contribute to a positive team environment by fostering open communication and collaboration.

. Understand and demonstrate safe work practices at all times to ensure a safe work environment

. Comply with all company policies and procedures

. Complete special projects and other duties as assigned by your supervisor

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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