Customer Support Rep

Job Description

REQUIREMENTS

• • Empathy and interpersonal skills: Emotional intelligence is key as you’ll be working closely with patients and addressing their needs.
  • Strong English communication skills: Proficiency in written and spoken English to effectively interact with patients and clients.
  • Attention to detail: Precision in scheduling, documentation, and record-keeping to avoid disruptions.
  • Adaptability: Ability to manage high call volumes while staying organized and maintaining professionalism.
  • Problem-solving mindset: Proactively address challenges and patient concerns with calmness and efficiency.
  • Knowledge of scheduling and records management: Previous experience with appointment management systems is a plus.
• Nice-to-have skills :
  • Bookkeeping basics: Familiarity with handling invoices and managing insurance-related documents.
  • Tech-savviness: Comfort with CRM tools, G Suite and Microsoft Office. Quick learners are welcome!
  • Call management experience: Experience handling frequent calls in busy environments is an advantage.
  • Social media engagement: Occasionally respond to client or patient inquiries via social media platforms.

RESPONSIBILITIES

• Managing calls: Spend about 80% of your day answering inbound and making outbound calls, always ensuring patients feel heard and supported.
• Scheduling appointments: Use your organizational skills to schedule, confirm, and reschedule patient appointments, ensuring everything stays on track.
• Record keeping: Maintain meticulous digital records for patient appointments, ensuring accuracy and timely updates.
• Creating a welcoming experience: Provide empathetic and friendly support to all patients, resolving their concerns with care and efficiency.
• Communication: Collaborate with US-based clients to book appointments and manage inquiries, ensuring clear and effective communication.
• Administrative support: Act as a virtual receptionist for dental practices, supporting both front and back-office operations.
• Bookkeeping: Occasionally assist with invoicing and digital recordkeeping as needed.
• Ad hoc activities: Handle additional tasks that may arise to support the team and ensure smooth operations.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#CrossChannelJobs #JobSearch
#CareerOpportunities #HiringNow
#Employment #JobOpenings
#JobSeekers