Outbound Survey Representative

Job Description

REQUIREMENTS

• Minimum 1 year of customer service/call center or office experience required
• Technical savvy able to toggle between multiple browsers & systems using dual monitors
• Strong verbal and written communication skills
• Self-motivated, dependable, and able to work independently
• Must be 18 years of age
• Must pass a background check in compliance with state and federal laws
• Previous remote work experience preferred

RESPONSIBILITIES

• Make outbound calls to hospitals and healthcare clinics across the U.S.
• Conduct brief surveys focused on after-hours and emergency response protocols
• Ask approximately 3 standardized questions per call
• Accurately document responses during each call using provided systems
• Maintain a professional and courteous demeanor with healthcare staff
• Follow call scripts and guidelines to ensure consistency and compliance
• Handle a high volume of calls while maintaining quality standards
• Protect confidential information and adhere to company policies
• Communicate any issues or escalations to supervisors as needed
• Meet performance and attendance expectations in a remote work environment

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