Scheduling Coordinator

Job Description

REQUIREMENTS

• Excellent written and verbal communication skills
• Strong organizational and time-management abilities
• Ability to multi-task and frequently assess, prioritize, and re-prioritize tasks
• Strong basic computer skills, including proficiency in email, file management, and navigating web-based platforms
• Ability to handle sensitive information with confidentiality and professionalism
• Working knowledge of surveillance investigations and operations is preferred

RESPONSIBILITIES

• Monitor, assess, and prioritize scheduling needs across the department.
• Schedule surveillance assignments in accordance with client directives and internal procedures and goals.
• Enter and update schedules in the case management system.
• Cultivate professional relationships with investigators, field supervisors, and case managers.
• Communicate with investigators regarding scheduling needs, availability, and coverage changes; maintain documentation and records related to investigator availability.
• Evaluate cost, investigator performance, turnaround time, investigator availability, geographic location, and client needs to select the most appropriate resource for each assignment.
• Track scheduling-related data and metrics to identify workflow gaps and opportunities for improvement.
• Monitor investigator availability and usage trends and escalate potential recruiting needs.

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