Senior Living Admissions & Call Center Coordinator (Remote)

Job Description

REQUIREMENTS

• Required: Minimum 2 years of senior living experience (Assisted Living, Memory Care, Independent Living, Home Health, or Senior Placement).
• Previous admissions, sales, call center, or customer service experience preferred.
• Excellent phone presence and communication skills.
• Strong organizational and multitasking abilities.
• Comfortable using CRM systems, Microsoft Office, and web-based software.
• Self-motivated with the ability to work independently from home.
• Reliable internet connection and dedicated home office.

Preferred

• Senior living admissions
• Lead management and follow-up
• Occupancy or sales support
• WelcomeHome CRM or similar CRM experience
• Working with hospitals, case managers, and physician referrals

RESPONSIBILITIES

• Answer inbound calls from prospective residents, families, hospitals, physicians, and referral sources.
• Qualify leads and guide families through the senior living decision-making process.
• Schedule tours and coordinate with each community’s sales team.
• Follow up on inquiries through phone, email, and text to maximize conversions.
• Maintain accurate lead information and notes within the CRM.
• Respond promptly to website inquiries and online leads.
• Provide information on assisted living, memory care and respite care.
• Coordinate communication between referral sources and community leadership.
• Assist with occupancy initiatives and marketing campaigns.
• Support multiple communities while maintaining exceptional customer service.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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