Admission Operations Associate

Job Description

REQUIREMENTS

• Bachelor’s degree preferred; equivalent experience will be considered
• 2+ years of experience in healthcare administration, behavioral health operations, patient access, medical records, customer service, administrative support, or a related field
• Strong organizational and project management skills
• Exceptional attention to detail and ability to manage high volumes of documentation
• Excellent written and verbal communication skills
• Experience managing multiple priorities and deadlines simultaneously
• Comfort navigating changing workflows in a scaling organization
• Experience working with electronic health records, patient management systems, or healthcare technology platforms preferred
• Ability to maintain confidentiality and handle sensitive information appropriately
• Must be 18 years or older
• Attendance at 2+ in-person events per year required

RESPONSIBILITIES

• Manage shared admissions email inboxes and voicemail systems, ensuring timely responses, routing, and follow-up
• Serve as a primary administrative point of contact for patients, caregivers, referral sources, and internal team members
• Send, collect, track, and organize required admission documents, including informed consents, releases of information (ROIs), guardianship paperwork, pre-intake forms, and other required documentation
• Request, receive, upload, and organize medical records and supporting clinical documentation
• Create and maintain patient folders, records, and documentation systems in accordance with organizational standards
• Ensure patient records are complete, accurate, and appropriately documented prior to clinical appointments
• Monitor outstanding documentation requirements and proactively follow up with families, providers, and referral sources as needed
• Support appointment scheduling and administrative coordination across the admissions team as needed
• Complete data entry and documentation tasks with a high degree of accuracy and attention to detail
• Support special projects and administrative needs as assigned

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