Patient Onboarding Associate

Job Description

REQUIREMENTS

• Office Admin experience, 1 year required
• Demonstrates a high level of customer service and interpersonal communication skills
• Call/Contact center or other high call volume experience, 1 year preferred
• Proficient with Google Suite
• Highly detail-oriented
• Ability to multi-task in a fast-paced work environment
• High School Diploma or equivalent
• Must be able to work in the US without restriction

RESPONSIBILITIES

• Manage the registration, scheduling, and rescheduling processes for new and existing patients.
• Ensure accurate record management by obtaining and communicating relevant patient information, such as identification, patient history, insurance details, missed appointment policy, therapist arrival instructions, and intake forms.
• Receive, screen, and coordinate telephone calls from healthcare providers.
• Proactively make outbound calls and send emails to patient leads.

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