Assistant Operations Manager

Job Description

REQUIREMENTS

• 3-5 years of mortgage operations experience (processing, underwriting support, or ops management)
• Prior experience supervising or mentoring a team in a mortgage environment
• Deep knowledge of conventional, FHA, VA, and non-QM loan products
• Strong understanding of TRID, RESPA, and compliance requirements
• Proficiency with Loan Origination Systems and CRM tools
• Exceptional organizational skills and ability to manage multiple priorities
• Self-starter who thrives in a remote, fast-paced environment
• Clear communicator who can coach team members and escalate issues effectively

RESPONSIBILITIES

• Assist the Operations Manager in overseeing the full loan lifecycle from application through closing
• Supervise and coach processors to meet quality and turnaround standards
• Monitor pipeline health and identify bottlenecks, stale files, and compliance risks
• Review conditional approvals, title reports, insurance, and appraisals for accuracy
• Enforce TRID deadlines, lock expiration tracking, and CD approval workflows
• Coordinate with underwriters, title companies, and vendors to resolve issues
• Implement and improve SOPs, checklists, and quality control processes
• Generate pipeline reports and present operational metrics to leadership
• Step in as acting Operations Manager when needed

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