Remote Client Operations Manager

Job Description

REQUIREMENTS

• Are extremely detail-oriented and organized — the kind of person who notices when something is off before anyone else does
• Are a natural problem-solver — things will come up that aren’t in the playbook, and you’ll need to figure them out on your own
• Communicate clearly and warmly — our clients need to feel like they’re in great hands
• Are comfortable getting on calls with clients and leading conversations
• Can manage multiple priorities without letting anything slip
• Have experience with Slack, Discord, Google Sheets, or similar tools (or can learn them quickly)
• Thrive in a remote environment where you manage your own time

RESPONSIBILITIES

• Being the first point of contact for clients, answering questions, hopping on calls, and solving problems
• Coordinating a remote team of editors, creative directors, and quality checkers spread across multiple time zones
• Running a daily check on every client’s project status to catch issues before they become problems
• Onboarding new clients and making sure they have an amazing first experience
• Managing the offboarding process when clients wrap up

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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