Assistant Front Office Manager

Job Description

REQUIREMENTS

• Previous experience in a Front Office or Guest Services role in a 4-star or 5-star hotel
• Strong leadership and communication skills
• Excellent customer service and problem-solving abilities
• Proficiency in hotel front office systems (PMS such as Opera is an advantage)
• Ability to work in a fast-paced hospitality environment
• Flexible to work shifts, weekends, and holidays as required
• Arabic speaking candidates will be given preference

RESPONSIBILITIES

• Overseeing daily front desk operations
• Ensure smooth check-in and check-out processes for guests
• Supervise front office team members and provide on-the-job training and support
• Handle guest complaints and resolve issues promptly and professionally
• Monitor room inventory and coordinate with Housekeeping and Reservations
• Ensure compliance with hotel policies, standards, and procedures
• Maintain high levels of guest satisfaction and service quality
• Prepare daily reports and support operational audits
• Handle VIP arrivals and special guest requests

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