Radiology Operations Coordinator

Job Description

REQUIREMENTS

• High school diploma or equivalent (Associate’s degree preferred)
• Minimum 2 years of experience in a radiology, imaging, or diagnostic environment (hospital radiology department, imaging center, teleradiology, or equivalent)
• Familiarity with radiology workflow concepts: worklist management, exam prioritization (STAT/Urgent/Routine), PACS systems, and HIPAA-compliant documentation
• Ability to read, interpret, and act on medical documentation and radiology-specific terminology
• Strong written and verbal communication skills
• Proficiency with Microsoft Office
• Ability to quickly learn and navigate multiple clinical and operational systems
• Reliable high-speed internet and VoIP phone experience
• Ability to work independently with minimal supervision
• Exceptional attention to detail and accuracy in a fast-paced, high-volume environment
• Strong problem-solving skills and proactive mindset
• Fluency in spoken and written English
• Ability to pass a federal background check

Strongly Preferred

• ARRT credential or active RT licensure
• Experience with PACS platforms (InteleOrchestrator, Sectra, PowerScribe, or equivalent)
• Teleradiology or multi-facility imaging environment experience
• Military medical background (68W, 68P, or equivalent) with imaging exposure
• Federal healthcare environment experience (VA, IHS, DoD)

RESPONSIBILITIES

• Worklist Management and Workflow Coordination:
• Maintain a clean, organized, and properly filtered Radiology Worklist
• Monitor radiologist availability and route exams appropriately
• Prioritize exams (STAT, Urgent, Routine) based on patient condition, location, and clinical history
• Upgrade exam priorities when necessary and ensure proper documentation
• Pull, track, and prepare prior studies for comparison
• Use tools to manage exam status, reset clocks, and force workflow changes when needed
• Case Review and Documentation
• Confirm that radiology results are properly communicated and reviewed
• Document all communications with full detail, including time, contact name, and purpose
• Ensure ultrasound technologist notes are included when applicable
• Maintain strict HIPAA compliance in all documentation and communication
• Communication and Call Management
• Relay findings to providers
• Initiate and manage conference calls between radiologists and providers
• Handle callbacks, forward calls, and manage VoIP contact lists
• Document verbal notifications using standardized templates
• Update the Master Addendum Tracker (MAT) accurately and in real time
• Administrative and Technical Tasks
• Perform manual study validations in InteleBrowser
• Merge, override, or correct exams as needed to ensure data accuracy
• Communicate operational status, critical incidents, scheduled tasks, and staffing notes

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