Customer Success & Operations Coordinator

Job Description

REQUIREMENTS

• Someone who genuinely enjoys working with people
• Highly organized with strong follow-through
• Calm, solution-oriented, and personable under pressure
• Strong written and verbal communication skills
• Comfortable making outbound customer calls and sending follow-up emails
• Ability to explain situations clearly and professionally without sounding scripted
• Strong attention to detail and ability to manage multiple moving pieces at once
• Team player who communicates well internally and externally
• Comfortable working in a fast-moving environment where priorities can shift quickly

Preferred

• 2+ years of experience in customer success, account management, operations support, customer service, or project coordination
• Experience in solar, construction, manufacturing, logistics, ecommerce, or other operational industries strongly preferred
• Familiarity with operational or CRM platforms is a plus (Shopify, HubSpot, Monday.com, shipping/logistics systems, etc.)
• Experience handling freight claims, returns, vendor coordination, or logistics support is helpful but not required

RESPONSIBILITIES

• Handle customer claims, refunds, shipping issues, and order resolution
• Make outbound follow-up calls and emails regarding open customer cases and updates
• Coordinate with vendors, freight carriers, warehouses, and internal operations teams
• Support customer retention and loyalty outreach initiatives
• Help de-escalate customer concerns with calm, practical, solution-oriented communication
• Maintain detailed notes and organized workflows across multiple systems
• Assist with customer account management and post-sale support
• Help customers feel informed, supported, and confident throughout their project
• Follow through on open issues until resolution is complete

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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