Scheduling Specialist

Job Description

REQUIREMENTS

• Effectively and positively communicate with teammates and management
• Problem solver and ability to think on their feet
• Great people-skills and a positive-presentation with clients and coworkers
• Ability to learn new processes quickly
• Comfortable working in a growing and changing environment
• Bachelor’s Degree a plus
• Comfortable working in-person from office setting and remotely from home
• Detail-oriented and organized
• Solution-focused
• Excellent written and verbal communication skills

RESPONSIBILITIES

• Answer incoming calls from new clients seeking to schedule an intake counseling session
• Gather pertinent client demographic, billing, and insurance information
• Set up new client charts in an Electronic Medical Records system
• Schedule new clients with the right fit in counselor or therapist
• Perform outbound calls to coordinate scheduling-related needs with new and current clients
• Coordinate with team of therapists and support staff to problem-solve client scheduling issues
• Shift requires availability from 10am-7pm PST

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