Customer Sales Specialist

Job Description

REQUIREMENTS

• 3+ years of experience in a remote sales or revenue-generating customer facing roles.
• Strong verbal and written communication skills with a customer-first approach.
• Excellent problem-solving abilities and attention to detail.
• Familiarity with e-commerce platforms, CRM systems, and payment processing tools.
• Ability to multitask, prioritize, and thrive in a fast-paced environment.
• Comfortable with outbound calling and proactive customer engagement from a daily list of leads.

RESPONSIBILITIES

• Monitor and track abandoned shopping carts to identify recovery opportunities.
• Proactively engage customers via phone, email, or SMS to encourage purchase completion.
• Address concerns and provide solutions to overcome purchase obstacles.
• Follow up on declined payment transactions.
• Assist customers in resolving payment issues and exploring alternative methods.
• Communicate clearly and empathetically with customers experiencing payment difficulties.
• Maintain a deep understanding of the product catalog, including ingredients, benefits, and promotions.
• Educate customers on product recommendations tailored to their needs.
• Stay updated on new product launches and industry trends.
• Identify upselling and cross-selling opportunities to maximize customer satisfaction and sales.
• Provide exceptional support via email, SMS, and phone to ensure a positive customer experience.
• Handle inquiries about products, orders, shipping, and company policies with accuracy and professionalism.
• Maintain brand voice and build strong customer relationships.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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