Remote On-Call Client Success Manager

Job Description

REQUIREMENTS

• Strong communication skills (phone and text)
• Friendly, confident, and professional demeanor
• Highly reliable and responsive
• Organized and detail-oriented
• Comfortable working independently in a remote setting
• Basic tech skills (CRM, scheduling tools, texting platforms)
• Prior customer service or appointment setting experience preferred
• Prior sales experience preferred but not required (this is NOT a sales position).

RESPONSIBILITIES

• Answer inbound phone calls, texts, and messages promptly through an app tied to the company (no personal phone number usage required)
• Respond to new leads and inquiries in a professional, friendly manner
• Schedule consultations using our booking system (Time To Pet)
• Gather basic client and dog information
• Maintain accurate records of conversations and bookings
• Follow up with leads as needed to confirm appointments
• Ensure a high show-rate for scheduled consultations
• Assist trainers with scheduling, invoicing, and other administrative tasks as necessary

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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