Virtual Assistant – Appointment Setter

Job Description

REQUIREMENTS

• Proven experience in telemarketing, inside sales, or B2B sales with a focus on appointment setting or lead generation
• Strong negotiation skills with the ability to persuade and build rapport over the phone
• Familiarity with CRM software such as Salesforce or similar platforms for managing customer interactions
• Excellent communication skills in English, both verbal and written, with a professional phone manner
• Knowledge of technology sales or technical sales environments is a plus
• Ability to handle outbound calling campaigns confidently while maintaining enthusiasm and persistence
• Customer service orientation with a proactive attitude toward business development efforts

Preferred

• Experience with cold calling or appointment setting
• Experience using Google Sheets or CRM systems
• Background in sales or customer service

RESPONSIBILITIES

• Conduct outbound calls to prospective clients using warm calling techniques to establish rapport and generate interest in our services or products
• Engage in professional conversations to qualify leads based on specific criteria and determine their needs
• Effectively negotiate appointment times that align with both the client’s schedule and the sales team’s availability
• Utilize CRM software such as Salesforce or other CRM tools to log call details, update lead information, and track appointment schedules
• Collaborate with the sales team to ensure smooth handoff of qualified leads and scheduled appointments for follow-up
• Maintain a high level of customer service by addressing questions professionally and providing clear information about our offerings
• Support marketing initiatives by reaching out to targeted audiences through outbound calling campaigns

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