Manager – Inside Sales

Manager

Dubai

February 11, 2026

Application ends: May 12, 2026

JOB DETAILS

REQUIREMENTS

2+ years of experience with Telesales
4+ years managing teams of telesales/sales executives
Hands-on experience with Zendesk, CRMs (Salesforce a plus) and MS Excel
Excellent communication skills
Analytical mind and problem-solving aptitude
Strong organisational skills
Leadership skills
Excellent interpersonal and team management skills
Result-oriented with problem-solving skills to resolve challenges through creative and flexible options that are in line with the company’s overall targets
Ability to listen and communicate well with the team while providing open and honest feedback

Desired Qualifications

RESPONSIBILITIES

Train, Mentor, and lead sales team
Meet or exceed the team’s productivity with 100% accuracy
Meet SLA of the volumes, customer service and number of clients converted
Develop talent within the team by providing guidance, ongoing feedback, coaching and development opportunities, enabling team members to achieve set targets
Provide encouragement to team members, identifying areas for new training or skill checks
Assist management with the hiring process and training of new team members
Answer team member questions, help with team member problems, and oversee team member work for quality and guideline compliance
Set and Track sales targets for your team
Develop strategies to promote team member adherence to company regulations and performance goals
Conduct team meetings to update members on best practices and continuing expectations
Generate and share comprehensive and detailed reports about team performance, mission-related objectives and deadlines
Prepare monthly, quarterly and annual sales forecasts
Provide quality customer service, including interacting with customers, answering customer inquiries, effectively handling customer complaints and occasionally visiting customers