Service Manager

Job Description

REQUIREMENTS

• Bachelor’s degree or Diploma in Automobile Engineering, Mechanical Engineering, or related field.
• 5–10+ years of experience in service operations, with leadership experience preferred.
• Strong technical knowledge of vehicles and repair processes.
• Proven experience in team management and customer service.

Preferred :

• Experience in automotive dealerships or service centers.
• Knowledge of service management systems and ERP software.
• Strong leadership and decision-making skills.
• Financial and operational management understanding.
• Ability to work under pressure and meet targets.

RESPONSIBILITIES

• Manage and supervise the service team, including Service Advisors and technicians.
• Plan and control daily service operations to ensure timely job completion.
• Monitor service quality and ensure compliance with company standards.
• Handle escalated customer complaints and ensure effective resolution.
• Set and track service performance targets (productivity, revenue, customer satisfaction).
• Coordinate with other departments such as sales, parts, and administration.
• Ensure proper allocation of work and efficient use of resources.
• Oversee inventory of tools, equipment, and spare parts.
• Implement and maintain safety standards and workplace discipline.
• Analyze service reports and implement process improvements.
• Train, mentor, and evaluate team members.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#CrossChannelJobs #JobSearch
#CareerOpportunities #HiringNow
#Employment #JobOpenings
#JobSeekers
#FacebookLinkedIn