Client Success Coordinator

Job Description

JOB DETAILS

REQUIREMENTS

• Associate’s degree or Bachelor’s degree in Marketing, Business, or a related field (or equivalent experience) Preferred
• Strong organizational and time management skills with the ability to meet deadlines
• High attention to detail and commitment to quality
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Strong written and verbal communication skills
• Self-motivated with a desire to learn, grow, and take ownership of responsibilities
• Ability to work independently and collaboratively across departments

RESPONSIBILITIES

• Support Client Success Managers with day-to-day account administration and client coordination, including note taking, coordination with the marketing team, and web development team
• Assist with client launches, transitions, and exits to ensure a smooth experience
• Manage client communication logistics, including scheduling meetings, tracking action items, and assigning tasks as needed
• Maintain accuracy of client data and project details within Teamwork and CRM systems
• Help maintain accurate budgets and notify clients regarding past due invoices
• Assist with the creation and delivery of client reports
• Audit account tasks and assignments to ensure all work is completed accurately and on time
• Support QA efforts by verifying creative assets, specs, offers, and campaign details prior to client review or launch
• Create and manage monthly projects in Teamwork
• Support internal communication between Client Success, Operations, and other departments
• Cover responsibilities for team members during out-of-office periods as needed
• Assist in documenting and maintaining department SOPs and internal processes
• Develop a working knowledge of GCommerce’s digital marketing disciplines (paid media, SEO, social, analytics, etc.)
• Participate in internal meetings to better understand client strategy and performance
• Continuously learn industry best practices in digital marketing and hospitality

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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