Virtual Care Coordinator

Job Description

JOB DETAILS

REQUIREMENTS

• Incredible attention to detail and high level of personal responsibility.
• Comfort with multiple technology platforms and willingness to learn new systems.
• Previous customer service and/or veterinary experience preferred but not required.
• Compassionate, grounded demeanor with a strong sense of integrity.

RESPONSIBILITIES

• Handle client calls with empathy and professionalism
• Communicate with clients via phone, text, and email throughout their care journey
• Schedule appointments and coordinate timing with families and veterinary teams
• Assist families with purchasing memorial items, both by phone and in-center
• Enter and maintain accurate records
• Coordinate with veterinarians and other care team members
• Manage appointment scheduling and logistics
• Medical record setup in our practice management software
• Handle documentation and follow-up communications

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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