Wellness Support Coordinator

Job Description

REQUIREMENTS

• High school diploma or equivalent.
• Minimum 1 year of experience in customer service, healthcare administration, behavioral health support, social services, scheduling, call center operations, or administrative support.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Ability to work independently in a remote work environment.
• Proficiency with Microsoft Office and web-based software applications.

Preferred

• Experience in behavioral health, counseling, healthcare, nonprofit organizations, or wellness services.
• Familiarity with electronic health records (EHR), CRM, or scheduling software.
• Experience coordinating appointments or client intake processes.
• Previous remote work experience.

RESPONSIBILITIES

Client Support

• Respond to client inquiries by phone, email, and secure messaging platforms.
• Provide information regarding available services, scheduling, and general practice procedures.
• Assist clients with non-clinical questions and connect them with the appropriate team members when needed.
• Deliver professional, compassionate, and timely customer service.

Appointment & Intake Coordination

• Schedule, confirm, reschedule, and cancel appointments.
• Support new client intake by collecting required forms and documentation.
• Send appointment reminders and follow-up communications.
• Maintain accurate scheduling records and client information.

Wellness Coordination

• Follow up with clients regarding administrative needs and appointment-related matters.
• Assist with client resource coordination and service communications.
• Monitor client requests and ensure timely responses.
• Support initiatives that enhance the overall client experience.

Administrative Support

• Maintain accurate electronic client records and documentation.
• Perform data entry and update information within company systems.
• Prepare reports, correspondence, and administrative materials.
• Handle confidential information in accordance with company policies and applicable privacy requirements.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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